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Prioritise digital service delivery over building new physical infrastructure where the goals of the initiative can be feasibly achieved in that manner

a.

Review and update the Business Case Guidelines, ICT and Infrastructure Investor Assurance Frameworks such that infrastructure business cases are required to include ‘if-not-why-not’ options to use digital technologies where feasible as an alternative to new physical infrastructure capacity, either through digital service provision or through augmentation of existing physical assets.

Sector:Digital and Telecommunications
Location:Statewide
Lead agency:Infrastructure NSW, Treasury
Implementation timeframe:Immediate Priority

b.

Ensure appropriate digital infrastructure and systems (including digital identity) are reused and leveraged to support delivery of critical government services.

Sector:Digital and Telecommunications
Location:Statewide
Lead agency:Customer Service
Implementation timeframe:Extended Program